No matter what your healthcare profession is, you will inevitably have to deal with uncooperative patients at some point in your career. The OET exam and top training facilities like the JRooz Center for OET review in Quezon City take this into account. Read on to find out why.
OET Role-Plays with Difficult Patients
Not all role-play scenarios in the OET speaking sub-test are smooth and diplomatic. There will be ones wherein the patient will be difficult to deal with. The reasons behind the patient’s unwillingness to cooperate may be anything from their involvement in a traumatic accident to their discomfort about their situation. Prepare with the JRooz Review Center for OET in Quezon City to learn more about what pushes patients to be uncooperative.
The good news is you’ll get a heads-up. The task card will provide ample information about what the patient is going through and the circumstances of the consultation. For example, you are a nurse and the patient is the victim of a vehicle accident. The task card may contain the following information.
• How the patient was involved in the accident (e.g., as a passenger, driver, etc.)
• What injuries did they sustain
• Where and when the accident happened
• Who was the patient with when the accident happened
• What was the situation at the hospital where the patient was taken to
The task card will also give clear instructions of what you need to do during the role-play. In this case, it may require you to:
• Ask the patient what they remember about the accident.
• Inform the patient that you have no information about their companions in the car.
• State that you need to check their vital signs while they wait for a doctor.
• Deal with the patient’s concerns.
• Comfort and encourage the patient to be positive while you prepare to take their vital signs.
Given this scenario and tasks, it’s not surprising that the patient will be difficult to deal with. Nevertheless, you need to carry out the role-play. Enroll in the JRooz OET review in Quezon City to learn more about the difficult scenarios that may come up in the exam.
Tips for Dealing with Uncooperative Patients
As we mentioned before, top review centers like the JRooz training facility for OET in Quezon City consider tough role-plays in their courses. Here are some of the things they teach their students when handling difficult patients.
• Keep calm. Don’t let your emotions control your actions.
• Be emphatic. You know what the patient is going through based on the task card. Consider and understand their situation.
• Don’t argue with them. Distressed and upset patients may try to pull you into an argument. Don’t engage. Stay polite and say what you need to say calmly.
• Listen and understand. Don’t dismiss your patient’s complaints. Listen to what they are saying, understand where they are coming from, and address their concern.
Be prepared to lead difficult role-plays for the OET speaking sub-test. Enroll in the JRooz Review Center for OET in Quezon City to learn more ways to ace the demanding sections of the high-stakes exam. Visit http://www.jroozoetreview.com.ph/program-schedule/here to find out more about our course.